Forrester interviewed Adobe Document Cloud and Microsoft 365 customers and calculated the potential return on investment (ROI) over three years.
For documents requiring signatures, using Adobe Sign from within the Microsoft applications employees use every day replaces inefficient, error-prone manual document signing processes.
Users saved 65 hours every year using Adobe Acrobat DC with Microsoft 365 apps by digitising paper-based tasks, reducing re-work through converting and editing PDFs and leveraging mobile capabilities to continue workstreams outside the office.
Spending less time to enrol and onboard new employees and customers translates to an improved customer experience and lower drop-off rates.
By reducing support costs and eliminating as many as 95 help desk tickets each month, IT saves time.
Sales reps saved time with each transaction using Adobe Sign from within Microsoft Dynamics, leading to faster sales cycles.